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I would give this zero stars if I could. I placed an order through EatStreet for a fast food restaurant on a Monday night. A few minutes after placing the order, I received a message and email from EatStreet advising me that the order was cancelled by the restaurant and they’d be issuing a refund. Whatever, no big deal. The following Tuesday morning I was working from home when my apartment buzzer started to ring off the hook. I am a single woman who lives alone and was not expecting anyone. So I looked out my window that faces down over the front door and saw a (rather sketchy) looking man repeatedly and agitatedly ringing my buzzer. I was obviously frightened so I ignored it and contemplated calling either the landlord or the police. I then received a call and voicemail from an unknown number, which turned out to be the man very angrily instructing me to come outside and get my food (which he described as the cancelled order items). He left after about 15 minutes, and I immediately reached out to EatStreet customer support to report the incident and ask how my information came into the hands of this man for an order that was CANCELLED YESTERDAY. Their response was basically, “Oops, our bad. Not sure how that happened. We’ll forward your feedback to our driving team.” Barely even an apology for an incident where my personal information was basically compromised and led to a very frightening confrontation. DO NOT USE THIS APP.

Hey there! We're sorry to hear about the poor experiences you've had! Please shoot us an email at customer.service@eatstreet.com with your order info so we can make this right.

My friend was kind enough to treat me to a birthday meal and we figured we’d splurge a bit and have it delivered. We chose to try out Eat Street for the first time - even though their estimated delivery time was FAR longer than other competitors- because they had a coupon deal and the charges were less than other competitors that we’ve used in the past, so it was a bit cheaper overall. When the food finally arrived, it was the wrong order entirely. I contacted customer service via the app and after waiting a long time even though I was supposedly first in line… in the end they told us they were refunding the meal and that we could expect the funds back in 2-5 business days. I asked if it were possible to have the food redelivered instead but was told along the lines of “I already processed your refund just reorder it now”. No- the funds won’t be back for 2-5 business days. The food we received is not what we ordered, and the meat is far undercooked to our liking, and not to mention was COLD because we waited so long to get an answer from customer service. HIGHLY do not recommend- I’m sure there’s a reason their Facebook page is inactive, they don’t have Google reviews available, and their Better Business Bureau page is filled with horrible experiences. I only wish I would have read more reviews beforehand, should have never used this terrible service.

Hey, we are sorry for your recent experience and appreciate your feedback. Please contact us via email at customer.service@eatstreet.com with your order ID so we can look into for you. Thank you!

Absolutely horrible experience with this service and I will never use again. I’d recommend not wasting your time it will save you a couple hours of your life. I placed an order for the first time last night via their service and it said it was sent to the restaurant. It then said it was confirmed by restaurant. Then about 45 minutes later it said order was on it’s way. Up to this point all was as expected. Then I never received my order for more than 30 minutes after the latest projected delivery time. I called in to customer support only to find out it was their delivery service and EatSteer wasn’t even available to help. I only then found out that the order had never been placed at all and all of the status updates weren’t even true. The customer support couldn’t do anything because they were only a contracted delivery company and they couldn’t even help with the refund process because they had nothing to do with EatStreet. The end result was a complete waste of two hours and they never even contacted me to let me know of any issues until I reached out to them. Overall I wasted nearly 2.5 hours in waiting for food never delivered and in trying to get my refund and compensation back. Complete waste of time and will never use this service again. I’d recommend going with much more reliable services. Very disappointed.

We apologize for the recent experience you had. We would love to make things right. Could you please email customer.service@eatstreet.com with your order ID and a brief explanation of what went wrong with your order so our Support team can help you accordingly? Thanks!